Pricing · In writing, on purpose
Most MSPs hide this page. Here is exactly how we charge.
Three tiers, billed per device at a flat monthly rate. No invented sticker prices, no emergency-rate gotchas. Pick the layer your business needs.
The model in one sentence
Flat monthly fee, per-device, with a defined block of support hours included. Anything outside that block, we tell you the cost before we start.
What that means in practice.
Your monthly invoice is predictable
The base managed-IT fee is the same number every month. It scales when you add or remove devices, not because we worked harder one month. Budget IT like you budget rent.
Support hours are included
The hours cover the day-to-day: helpdesk, monitoring, patching, security, vendor management, on-site within the Anchorage bowl. Most clients never come close to using them all.
Projects are quoted before they start
Office moves, M365 migrations, server retirements, network rebuilds: fixed scope, fixed price. You see the number before you commit. No end-of-month "we needed more time" calls.
No emergency rate for managed clients
If your network goes down at 9pm on a Saturday, the response is the same as a Tuesday morning. That is what the managed contract is for.
Licenses carry a transparent margin
M365 via our Pax8 agreement, Google direct, Huntress and others through their channels. A small reseller margin funds the operational work behind them, and your invoice itemizes every license.
Hardware is quoted with a stated margin
Switch, access point, or workstation: vendor cost plus a clearly disclosed margin for procurement, configuration, and warranty handling. Want to buy it yourself? We will quote that too and tell you which is smarter.
No hidden fees
Standard onboarding setup: zero. Anchorage-bowl travel: zero. After-hours emergency for managed clients: included. The fees that exist are quoted in writing first. No auto-renewal price hikes.
Why we don't publish a number on this page
Per-device pricing varies by device count, complexity, and what is included. A 12-person professional-services firm on all-Microsoft 365 endpoints is a different number than a 30-person trucking operation with on-prem servers, fleet phones, and warehouse networking. Anyone who quotes sight-unseen is making it up. After a 30-minute conversation we can give you a real range. After the free IT Health Check, an exact monthly fee.
What you get for the monthly fee.
Most managed clients run 10–50 endpoints. Contracts are 12 months with month-to-month renewal after year one. No setup fee for standard onboarding, which runs 2–4 weeks in parallel with normal support.
Unlimited helpdesk during business hours
24/7 monitoring and proactive maintenance
Patch management on a tested schedule
On-site service within the Anchorage bowl
After-hours emergency support
Huntress EDR on every endpoint
Microsoft 365 / Google Workspace hardening
MFA enforcement and conditional access
Endpoint encryption (BitLocker / FileVault)
Backup verification and incident response
Vendor management (ISP, payment, SaaS)
Quarterly business reviews and IT planning
Three tiers, custom-quoted
Pick the layer your business needs. You only pay for that one.
We don't print a per-device dollar figure here because an honest one depends on your device count and complexity (see what drives it below). What we can show you, plainly, is exactly what each tier includes.
Essential
The secure floor, for smaller teams
Lean offices that need their IT to just work, safely.
- Unlimited business-hours helpdesk
- Monitoring + patching
- Huntress EDR on every endpoint
- MFA + identity hardening
- Endpoint encryption
- Backup verification
Complete
The full managed IT department
Most clients land here: 10–50 endpoints wanting a real partner.
- Everything in Essential
- On-site within the Anchorage bowl
- After-hours emergency (no surcharge)
- Vendor management (ISP, SaaS, payments)
- Tested backup & disaster recovery
- Quarterly business reviews
Compliance-grade
For regulated and higher-risk practices
Medical, dental, legal, and anyone with HIPAA or cyber-insurance obligations.
- Everything in Complete
- HIPAA technical safeguards + BAA
- Security risk assessment + documentation
- Conditional access + least-privilege IAM
- Business continuity planning
- Security awareness training
Tiers are coverage levels, not fixed-price packages. Your monthly figure is quoted per device after a free Health Check, so it reflects your real environment, not a number invented sight-unseen.
What drives your price
Device & user count
The main driver. Billing is per device, so price scales with your actual footprint, not a guess.
Environment complexity
On-prem servers, multi-site networking, and fleet/mobile devices add work versus an all-cloud office.
Compliance needs
HIPAA, PCI, or cyber-insurance requirements add safeguards, documentation, and assessment work.
Tier of coverage
Essential, Complete, or Compliance-grade above. You only pay for the layer your business needs.
Freeze Frame vs a typical Alaska shop.
A typical shop
A number invented sight-unseen, then "adjusted"
Emergency and after-hours surcharges
Hourly billing surprises at month-end
Credentials held hostage on exit
Freeze Frame
A real per-device figure after a free Health Check
Included for managed clients. Same response any hour
Flat monthly fee with included hours
You own your environment; clean hand-off, no transition fee
Looking for website pricing?
Website builds have fixed, published prices.
Unlike managed IT, our website packages are productized: a flat $2,500 Glow-Up for existing sites, new builds at $4,000 / $6,500 / $9,500, plus Secure Site care plans.
Get a real quote in 30 minutes.
Book the free IT Health Check. We look at what you have, tell you what we'd change, and give you a real per-device monthly figure. No obligation.
Book my free IT Health Check